TERMS & CONDITIONS

Welcome to my website.
By accessing this site, downloading any resources, booking a session, or joining a coaching programme, you agree to the Terms & Conditions below.

These terms reflect the principles and commitments outlined in my Coaching Agreement and apply to all visitors, clients, and prospective clients.

1. Services Provided

I offer:

One-off parent coaching sessions

The 12-Week Coaching Programme

Digital resources and guides

Email newsletters and educational content

Discovery calls to determine coaching suitability

All coaching services are based on my training as a Certified Parent Coach and my experience working within real family homes.

Coaching is educational, supportive, and forward-focused.
It is not therapy, counselling, or clinical treatment.

2. Coach Commitments

I commit to:

Providing a safe, supportive, and professional coaching environment

Bringing integrity, clarity, and compassion to all sessions

Maintaining confidentiality in all private communications (see section 8)

Supporting you with coaching tools, reflection, guidance, and accountability

Showing up fully and consistently for your growth and learning

Creating an authentic space for exploration, insight, and skill-building

3. Client Commitments

By booking any session or programme, you agree to:

Show up honestly, openly, and with willingness to reflect

Engage with the coaching process and complete related work as needed

Take full responsibility for your choices, actions, and results

Ensure payments are made on time

Attend sessions punctually and reschedule responsibly

Respect confidentiality within any group setting (if applicable)

Coaching works best when participation is consistent, intentional, and collaborative.

4. Mutual Understanding

The coaching relationship is a partnership built on:

honesty and clear communication

respect and integrity

conscious agreement-making

curiosity and active listening

mutual appreciation of the work being done

Both parties show up with commitment and care.

5. Payments & Fees

All fees are listed in GBP (£).

You may pay via:

Stripe (card payment)

Bank transfer via emailed invoice

Any method agreed in writing

Refunds:

Digital products are non-refundable.

All coaching payments (one-off, group or programme) are non-refundable once paid, except where UK consumer law requires otherwise.

If enrolling in the 12-week programme, cancellation after enrolment does not release you from completing full payment, as your place is reserved specifically for you.

These payment terms mirror those in the Coaching Agreement each client signs.

6. Session Cancellations & Rescheduling

For all coaching sessions (one-off or programme):

Please give at least 24 hours’ notice to reschedule.

Sessions missed or cancelled with insufficient notice may be forfeited.

Programme clients may reschedule up to two sessions during the 12 weeks.

Additional rescheduling is at my discretion and cannot be guaranteed.

All sessions must be used within the programme term unless otherwise agreed in writing.

These policies exist to protect your progress and the structure of the coaching process.

7. Discovery Calls

Discovery calls are introductory and exploratory in nature.
They are not coaching sessions and do not include personalised advice.

8. Confidentiality

All personal information shared during coaching (written, verbal, or digital) is treated as confidential.

Exceptions apply only when required by law or with your written consent.

This confidentiality requirement also applies to clients in any group setting — you agree not to share any personal information about other participants.

9. Data Protection (UK GDPR)

I comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your data is used only for coaching services, communication, or legal compliance.
Data is stored securely and never shared without consent, except where required by law.

Please also see my Privacy Policy and Cookie Policy for more detail.

10. Disclaimer

Coaching is not a substitute for:

therapy

counselling

psychological treatment

medical or mental health care

I do not diagnose conditions or provide clinical interventions.

Clients are responsible for seeking appropriate professional support as needed.

11. Indemnification

Both you and I agree to take responsibility for our own actions.
Each party indemnifies the other against any claims arising from their own behaviour, decisions, or omissions within the coaching relationship.

12. Limitation of Liability

To the fullest extent permitted by law:

I am not liable for any indirect, incidental, or consequential damages.

My total liability shall not exceed the amount paid by you for the coaching service in question.

13. Intellectual Property

All digital resources, PDFs, guides, programme materials, and written content are my intellectual property.

You may use them for personal purposes only and may not:

share

distribute

sell

alter

upload publicly

pass off as your own

This includes any Jai Institute for Parenting materials licensed for client use.

14. Modifications to Services

I may update or improve services, programmes, or website content at any time.
Any major changes affecting clients will be communicated clearly.

15. Dispute Resolution

If a dispute arises, both parties agree to resolve it through good-faith discussion.
If unresolved, the matter will be referred to mediation.
If mediation fails, arbitration will occur under the laws of England and Wales.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

17. Severability

If any part of these Terms is found invalid, the remaining sections remain in full force.

18. Entire Agreement

These Terms, alongside any signed Coaching Agreement, form the complete understanding between the parties.

19. Contact Information

For questions regarding these Terms & Conditions, please contact:
hello@parentcoachingwithmagali.com